Politique de résiliation

Effective Date: August 12, 2026

Company Name: DREAM BIG SOLUTIONS OMAN LTD

Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX

Contact Email: support@haridealz.co.uk

1. Purchase Options & Payment Methods

We aim to offer a seamless shopping experience. All orders placed on haridealz.co.uk are processed in British Pounds (GBP - £).

1.1 Accepted Payment Methods

We accept the following purchase options at checkout:

Credit & Debit Cards: Visa, Mastercard, American Express, and Maestro.
Digital Wallets: Apple Pay, Google Pay, and PayPal.
Buy Now, Pay Later (BNPL): [Insert if applicable: e.g., Klarna, Clearpay] (Subject to status and age verification).

1.2 Order Confirmation

Once your purchase is completed, you will receive an automated Order Confirmation Email containing your order number, purchase breakdown, and delivery details. Please retain this email for your records. Receipt of an order confirmation does not signify our acceptance of your order, but rather confirms that we have received it. We reserve the right to accept or decline your order at any time after receipt for reason such as item stock availability or payment processing authorization.

2. Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations 2013, you have the legal right to cancel your purchase within 14 calendar days without giving any reason.

Cancellation Window: The 14-day cancellation period begins on the day after you (or a third party nominated by you) physically receive the goods.
Multiple Items: If your order arrives in multiple shipments, the 14-day period begins the day after you receive the final item.

3. How to Cancel Your Order

3.1 Cancelling Before Dispatch

We process orders quickly. If you wish to cancel an order before it has dispatched:

Contact us immediately at support@haridealz.co.uk with the subject line "URGENT: Order Cancellation - [Your Order Number]".
If your order has not yet been processed by our warehouse, we will cancel it and issue a full refund immediately.
If the item has already been dispatched, you will need to follow our standard return process once the package arrives.

3.2 Cancelling After Receipt / Exercising Right to Cancel

To cancel an order after delivery or during transit:

Email us at support@haridealz.co.uk within 14 days of receiving your item, stating your intent to cancel and providing your order details.
Return the items to us without undue delay and no later than 14 days from the day you notify us of the cancellation.

4. Exceptions to the Right to Cancel

In accordance with UK legal exemptions, you cannot cancel or return the following items unless they are faulty:

Goods made to your specifications or clearly personalized.
Perishable goods or items with a short shelf-life.
Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery (e.g., underwear, cosmetics, earrings, or sealed audio/video recordings).

5. Return Shipping & Product Condition

Return Shipping Costs: Unless the item is faulty, damaged, or incorrectly sent by us, you (the customer) are responsible for paying the return shipping costs.
Condition of Returned Goods: You must take reasonable care of the products while they are in your possession. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the items.
Proof of Postage: We strongly recommend using a tracked shipping service or purchasing shipping insurance. We cannot be held responsible for items lost or damaged in return transit.

6. Refunds

Refund Amount: If you cancel your entire order within the 14-day cooling-off period, we will refund the full price paid for the goods plus the standard delivery cost (if applicable). If you chose express or non-standard delivery, only the equivalent of our standard delivery fee will be refunded.
Processing Time: Refunds will be processed within 14 days of receiving the returned goods back at our warehouse (or receiving proof that the goods have been sent back).
Payment Method: Refunds will be issued using the same payment method used for the original transaction.

7. Faulty or Damaged Goods (Consumer Rights Act 2015)

If an item arrives damaged, defective, or incorrect:

Please email support@haridealz.co.uk as soon as possible with your order number, details of the issue, and clear photographs of the damage/fault.
Under the Consumer Rights Act 2015, if your goods are faulty, you have the right to:
- Within 30 Days: A full refund or replacement.
- Between 30 Days & 6 Months: A repair or replacement. If repair/replacement is unsuccessful, you may request a refund.
We will cover all reasonable return postage costs for verified faulty or damaged items.